Frequently Asked Questions

Yes. Dogs and cats are most common, but we also welcome birds, rabbits, horses, and other companion animals. Clear facial details matter more than species.

Yes. A digital proof is prepared before a physical item goes into production, and you can request reasonable adjustments at that stage.

Yes. Our two-pet portrait is listed in the shop. For three or more pets, contact support before ordering so we can confirm the best composition.

Absolutely. We can work with older or limited photos and will let you know if another image would produce a more faithful result.

Contact us within 30 minutes for name, photo, size, or address changes. Once artwork preparation begins, some updates may no longer be possible.

Use a bright, eye-level photo with the face, ears, neck, and chest visible. Avoid filters, heavy shadows, blur, overhead angles, and cropped ears.

Common print sizes are 8 x 10, 12 x 16, and 18 x 24 inches. Framed dimensions are slightly larger depending on the moulding selected.

Digital files can be added to a physical portrait order. The high-resolution file is delivered after the final artwork is approved.

Because every portrait is made for one customer and pet, completed custom products cannot normally be returned for a change of mind.

Email us within seven days with your order number and clear photos of the item and packaging. We will review the issue and arrange a replacement when appropriate.

Reply to your proof email before approval and describe the specific marking, color, or crop that needs attention. We will review reasonable corrections with the artist.

Most Indian orders arrive within 7 to 12 business days after artwork approval. Holiday demand and remote delivery locations may add a few days.

Shipping is free on orders above ₹1,499. Any applicable charge for smaller orders is displayed before checkout.

Cancellation requests must reach support within 30 minutes of purchase. Custom production may begin immediately after that window.

Portraits and apparel may be produced separately, so a multi-item order can arrive in more than one shipment.